Shipping policy

Order Processing

Orders normally require 3–5 business days to process before shipment. Processing time includes order verification, quality checks, packing, and transfer to the carrier. Business days are Monday through Friday and exclude weekends and public holidays.

Estimated Transit Time

After the order has shipped, estimated delivery is 7–14 business days. This transit estimate is separate from the 3–5-business-day processing period. Delivery dates are estimates and are not guaranteed.

Weekends, Holidays, and Delays

Orders are generally not processed on weekends or public holidays. Holiday periods, severe weather, customs inspections, carrier congestion, remote destinations, incorrect addresses, and other events outside our reasonable control may extend processing or delivery times. Tracking updates may also take several days to appear after dispatch.

Tracking

When tracking is available, we will send it to the email address provided at checkout. A carrier may show a package as delivered shortly before the final handoff. If tracking shows delivered but you cannot locate the package, check the delivery location, household members, neighbors, and the carrier before contacting us.

Address Accuracy and Changes

Please check your shipping address carefully before placing an order. Email toucase00@gmail.com immediately if a correction is needed. We cannot guarantee changes after processing begins and are not responsible for delays or losses caused by an incorrect or incomplete address supplied by the customer. Additional shipping costs may apply if a package is returned or must be reshipped.

Customs, Duties, and Import Charges

International shipments may be subject to customs duties, taxes, brokerage fees, or import restrictions imposed by the destination country. Unless checkout expressly states otherwise, these charges are the customer's responsibility and are not included in the product or shipping price.

Lost or Damaged Shipments

If a package appears lost, arrives damaged, or contains the wrong item, contact toucase00@gmail.com with your order number and relevant photographs. For visible damage or incorrect items, please contact us within 7 days of delivery. We will review the carrier information and work toward an appropriate resolution.

Split Shipments

Items in the same order may occasionally ship separately. When this occurs, you may receive more than one package or tracking number without an additional product charge.