Privacy policy

Effective date: July 25, 2026

This Privacy Policy explains how LHOKA collects, uses, discloses, and protects personal information when you visit our online store, place an order, contact us, or otherwise use our services. Our store is hosted by Shopify, which processes information needed to provide the storefront, checkout, payment, security, and related services.

Information we collect

Depending on how you use the store, we may collect contact and account information, billing and shipping details, order and transaction information, customer-service communications, device and browser information, IP address, cookie and usage data, and marketing preferences. Payment information is processed by Shopify and applicable payment providers; we generally do not receive complete payment-card numbers.

How we use information

We use personal information to process and deliver orders; provide customer support; communicate about orders, returns, and refunds; maintain and improve the store; prevent fraud and security incidents; comply with legal, tax, and accounting requirements; and send marketing communications when permitted by law. You may unsubscribe from marketing emails using the link in the message.

How information is shared

We may share information with Shopify, payment processors, fulfillment partners, carriers, analytics and marketing providers, professional advisers, and government authorities when necessary for the purposes described above or required by law. We may also disclose information as part of a business transaction such as a merger, financing, or sale of assets. We do not sell personal information for money. Certain advertising or analytics activities may be treated as sale, sharing, or targeted advertising under some U.S. state laws, and eligible residents may have the right to opt out.

Cookies and similar technologies

We and our service providers use cookies and similar technologies to operate the store, remember preferences, measure performance, prevent fraud, and support advertising. Browser controls can block or delete cookies, but parts of the store may not function correctly as a result. Where required, we provide consent or opt-out controls.

Retention and security

We retain information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, dispute-resolution, and fraud-prevention needs. We use reasonable administrative and technical safeguards, but no transmission or storage system is completely secure.

Your privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, or a copy of personal information; to restrict or object to certain processing; to withdraw consent; or to opt out of certain targeted advertising, sale, or sharing. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law. We will not discriminate against you for exercising a privacy right.

International processing

Our service providers may process information in countries other than your own. Where required, appropriate safeguards are used for international transfers.

Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us.

Changes to this policy

We may update this policy to reflect operational, legal, or regulatory changes. The revised version will be posted here with an updated effective date.