Refund policy

Returns and Refunds

We want you to be satisfied with your purchase. You may request a return within 30 days after the order is delivered.

Return eligibility

To qualify for a return, the item must be unused, undamaged, and returned in its original packaging with all included parts and accessories. A receipt or other proof of purchase is required. Returns sent without prior approval may not be accepted.

Personalized or custom-made products, gift cards, final-sale items, and products that cannot be resold for health or hygiene reasons are not returnable unless they arrive damaged or defective.

Starting a return

Email toucase00@gmail.com with your order number, the item you wish to return, and the reason for the return. We will provide instructions and the correct return address after approving the request. Please do not send returns to an address shown on the shipping label unless we specifically instruct you to do so.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery and include clear photographs of the item and packaging. When the issue is confirmed, we will arrange an appropriate replacement or refund at no additional product or return-shipping cost to you.

Return shipping

For returns based on preference, size, or change of mind, the customer is responsible for return-shipping costs. Original shipping charges are non-refundable unless the item was damaged, defective, incorrect, or the refund is required by applicable law. We recommend using a tracked shipping service because we cannot guarantee receipt of an untracked return.

Refunds

We will inspect the returned item and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund. If more than 15 business days have passed since approval, contact us at toucase00@gmail.com.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellation after processing has begun. If the order has already shipped, the standard return process applies.

This policy does not limit any non-waivable consumer rights available under applicable law.