Contact information

Customer Support

For order questions, shipping updates, returns, refunds, product information, privacy requests, or other customer-service matters, contact LHOKA by email:

Email: toucase00@gmail.com

Please include your order number when contacting us about an existing purchase. For damaged, defective, or incorrect products, include clear photographs of the product and packaging when possible.

Response Time

We aim to respond within 2 business days. Messages received on weekends or public holidays may be answered on the next business day. Please check your spam or junk folder if you are waiting for a reply.

Formal Notices

For formal legal or privacy correspondence, use the same email address and include "Legal Notice" or "Privacy Request" in the subject line, as appropriate.